Team Members 👥
You don't have to manage Konvoq alone. Invite your support team, sales reps, or managers so they can handle conversations, review leads, and update the knowledge base.
Manage your team at Dashboard → Account → Team.
Inviting a team member
- Go to Account → Team
- Click Invite Member
- Enter their email address
- Click Send Invite
They'll receive an email with a link to sign into the dashboard. If they don't have a Konvoq account yet, they'll be prompted to create one — it takes less than a minute.
Roles
| Role | What they can do |
|---|---|
| Owner | Everything — including billing, plan changes, and deleting the workspace |
| Member | Inbox, leads, knowledge base — everything except billing and workspace settings |
There can only be one Owner per workspace. Ownership can be transferred in Account → Team → Transfer Ownership.
Removing a team member
- Go to Account → Team
- Find the member in the list
- Click Remove
They lose access immediately. Their past activity (conversations claimed, messages sent) remains in your history.
Seat limits
Your plan includes a fixed number of team seats. Check Dashboard → Usage → Team Seats to see how many you've used.
If you've hit the limit and need to add more people, upgrade your plan from Account → Billing, or remove inactive members to free up seats.
:::tip Invite your whole support team before going live If you're planning to use Live Handoff, make sure everyone who'll be handling conversations is invited and can log in before you launch. You don't want to scramble for access when a visitor needs a human right now. :::