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Go-Live Checklist ✅

Before you flip the switch and let real visitors talk to Konvoq, take 10 minutes to run through this list. It'll save you from embarrassing mistakes on day one.

🔧 Widget installation​

  • The snippet on your live site uses your production workspace key — not a dev or staging key
  • There's only one copy of the snippet per page (duplicates cause the widget to load twice)
  • The chat bubble appears on your live URL when you open it in an incognito window
  • You've added your production domain in Widget → Security → Allowed Domains

🧠 Knowledge base​

  • Your most important pages are scraped and show status done in Knowledge → Scraped Pages
  • Top FAQs are added — think about the 10 questions your support team answers most
  • You've had a test conversation and Konvoq returned accurate, grounded answers (not hallucinations)

:::tip Test like a real user Open your site in an incognito window, pretend you're a new visitor, and ask 5–10 questions a real customer would ask. Check that the answers are correct and useful. :::

🎨 Widget appearance & behavior​

  • Assistant name set to something friendly in Widget → Persona
  • Welcome message is welcoming and action-oriented
  • Primary color matches your brand in Widget → Branding
  • Lead capture is enabled (or deliberately disabled) — configured in Leads → Settings

📧 Notifications​

  • Email notifications are configured in Account → Settings
  • Test a lead capture — submit the form and verify the email arrives in your inbox

📊 Usage headroom​

  • Check Dashboard → Usage — you have headroom on conversations and vector storage
  • You're on the right plan for your expected traffic volume

🚀 You're ready​

Once everything above is checked off, Konvoq is ready for real visitors. Keep an eye on Dashboard → Inbox for the first few days — it's a great way to spot gaps in your knowledge base from real questions people are actually asking.