Documents 📄
Documents are files you upload directly to Konvoq. The AI reads through them, breaks the content into small chunks, and uses those chunks to answer visitor questions.
Manage your documents at Dashboard → Knowledge → Documents.
Supported file formats
| Format | Notes |
|---|---|
| Most common — works great for manuals, guides, policies | |
| DOCX | Microsoft Word documents |
| TXT | Plain text files |
| CSV | Spreadsheets — useful for product catalogs, FAQs in bulk |
| XLSX / XLS | Excel spreadsheets |
Maximum file size: 10 MB per file
How uploading works
- Go to Knowledge → Documents
- Click Upload
- Select your file
Behind the scenes, Konvoq:
- Extracts all readable text from the file
- Splits it into chunks of roughly 300 tokens each (about 1–2 paragraphs)
- Converts each chunk into a vector embedding
- Stores the vectors in your knowledge index
From this point on, the AI can search across every chunk when answering questions.
What makes a good document?
✅ Good to upload:
- Help center articles
- Product manuals
- Terms of service / privacy policy
- Internal training materials
- FAQ lists in document form
❌ Skip these:
- Scanned PDFs with no selectable text (Konvoq can't read image-only PDFs)
- Files with mostly tables and no prose — spreadsheet data is better added as text entries
- Very large files over 10 MB — split them first
Managing documents
| Action | How |
|---|---|
| Re-upload | Delete the old version first, then upload the new file |
| Delete | Click the trash icon — removes the file and all its vector chunks |
| Check usage | Dashboard → Usage → Vector Storage |
:::info Deleting a document frees up vector storage If you're near your plan's vector limit, deleting outdated documents is the fastest way to reclaim space. :::