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FAQs ❓

FAQs are your highest-priority knowledge source. When a visitor asks something that closely matches one of your FAQ questions, Konvoq returns that exact answer — no searching, no generation, just the answer you wrote.

Manage FAQs at Dashboard → Knowledge → FAQs.

Why FAQs are special​

Think of FAQs as the front of the line. Before Konvoq searches through your documents and scraped pages, it first checks if the visitor's question matches an FAQ. If it does — with high enough confidence — it returns your FAQ answer directly.

This means:

  • Critical information (like your refund policy) is always answered consistently
  • You're not relying on the AI to summarize something — you control the exact wording
  • No risk of the AI paraphrasing something incorrectly

When to use FAQs​

Use FAQs when there's one correct, definitive answer:

"What is your refund policy?" ✅ "What hours is support available?" ✅ "How much does the Pro plan cost?" ✅

For longer content (step-by-step guides, full manuals), use Documents or Scraped Pages instead. FAQs are meant for short, focused answers.

Adding a FAQ​

  1. Go to Knowledge → FAQs
  2. Click Add FAQ
  3. Enter the question — write it the way a real visitor would ask it
  4. Enter the answer — write the complete, correct answer
  5. Click Save

:::tip Write the question how your visitors actually ask it Don't write "Query regarding return procedure" — write "How do I return a product?". The closer it matches how visitors phrase things, the more reliably the AI will match it. :::

Editing and deleting FAQs​

Click any FAQ in the list to edit it. Changes take effect immediately — the next conversation will use the updated answer.

To delete an FAQ, click the trash icon. This also removes it from the AI's knowledge immediately.

How many FAQs should I add?​

Start with your top 10–20 most-asked support questions. You don't need to add hundreds — a focused, accurate set of FAQs is more useful than a bloated list with inconsistent quality.

Review your FAQ list monthly and update answers whenever your policies or pricing change.