Text Entries 📝
Text entries are the simplest way to add knowledge to Konvoq. Just type or paste a short piece of text — no file, no URL, no formatting required.
Manage text entries at Dashboard → Knowledge → Text.
What are text entries for?
Text entries are ideal for short, factual information that doesn't fit neatly into a document or FAQ:
- 🕐 Business hours ("We're open Monday to Friday, 9am–6pm EST")
- 📍 Office address
- 💰 Pricing tiers ("Starter: $29/month · Pro: $79/month · Enterprise: custom")
- 📋 Short policy summaries
- 🗒️ Notes you want the AI to always know
Adding a text entry
- Go to Knowledge → Text
- Click Add Entry
- Type or paste your content
- Click Save
That's it — the AI can use it immediately. No scraping, no upload, no waiting.
Tips for writing good text entries
Be direct. Write it as a statement of fact, not as a question-and-answer.
| 🟢 Good | 🔴 Avoid |
|---|---|
| "Our support team responds within 24 hours on business days." | "Q: How fast do you respond? A: 24 hours." — use an FAQ for this format instead |
| "We ship to the US, UK, Canada, and Australia." | "Shipping info..." — too vague |
Keep entries short. Each entry should cover one topic. If your text is more than a few paragraphs, upload it as a document instead.
Deleting text entries
Click the trash icon next to any entry to delete it. The AI stops using that content immediately.