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Persona & Behavior 🗣️

Your AI assistant doesn't have to feel robotic. Give it a name, a friendly greeting, and a tone that sounds like your brand. Visitors will feel like they're talking to a real team member — just one that never sleeps.

All persona settings live at Dashboard → Widget → Persona.

Assistant name​

This is the name shown in the chat header and in each message the assistant sends.

Default: AI Assistant

Set it to something that fits your brand:

  • Aria — friendly and approachable
  • Support Bot — clear and functional
  • Max — conversational and casual

Keep it short. One word is usually best.

Welcome message​

The welcome message is the very first thing a visitor sees when they open the chat. You have one shot to make them feel welcome and tell them what to do.

Good examples:

"Hi! 👋 How can I help you today?" "Hey there! Ask me anything about our product." "Welcome! I'm Aria — I can answer questions about pricing, setup, and more."

Not so good:

"Hello. I am an automated assistant. Please type your query." ❌

Keep it warm, short, and actionable.

AI system prompt​

The system prompt is like an instruction letter you give the AI before it talks to anyone. It controls:

  • Tone — Should it be professional? Casual? Technical?
  • Scope — Should it only answer questions about your product, or can it discuss general topics?
  • Language — By default, Konvoq matches the visitor's language automatically
  • Lead capture — When should it ask for the visitor's contact info?

Go to Dashboard → AI Prompts to write and manage system prompts.

Auto-generate a prompt​

Not sure what to write? Click Generate Prompt — Konvoq analyzes your scraped content and suggests a system prompt based on your brand and what your site is about. You can edit it before activating.

Widget purpose templates​

Pick a pre-configured purpose to get sensible defaults without writing a prompt from scratch:

TemplateWhat it optimizes for
Customer SupportAnswering questions, reducing support tickets
Sales AssistantQualifying leads, answering pricing questions
Internal HelpdeskAnswering employee questions from internal docs

You can still customize the auto-generated prompt after choosing a template.